Terms of service

Last updated 2026-11-05 · Operated by Kyle Haze, Toronto, Ontario, Canada · [email protected]

TicketSell is a tool that lets event organizers sell tickets and lets you buy them. The organizer runs the event; TicketSell runs the website. These terms say who is responsible for what.

1. Who is who

TicketSell ("we") is operated by Kyle Haze in Toronto, Ontario, Canada. An organizer is anyone who creates an event here. A buyer is anyone who orders a ticket. For every event, the organizer is the seller of the tickets and the party responsible for the event taking place as described. TicketSell acts as the organizer's agent for listing the event, taking payment and delivering tickets; we are not the promoter, venue or performer.

2. Payments and fees

Card payments are processed by Stripe. Organizers connect their own Stripe account; ticket money is paid into that account and paid out to the organizer's bank on Stripe's schedule. TicketSell's fee is 3% + $0.50 per paid ticket, taken out of each sale. Stripe's processing fee (about 2.9% + C$0.30 per order) is deducted by Stripe. Free tickets cost nothing. The fee is shown before an event is published and may change for events created after a change is announced on this page. Organizers are responsible for any taxes that apply to their ticket sales.

3. Refunds and cancellations

Organizers set their own refund terms, within the refund policy. If an organizer cancels an event, every paid order is refunded in full to the buyer's card automatically, and the organizer agrees to that. Organizers can also refund individual orders from their manage page. Refunds include TicketSell's fee; Stripe's processing fee is not returned by Stripe. Chargebacks and disputes on an organizer's sales are the organizer's responsibility and are handled through their Stripe account.

4. Organizer responsibilities

Organizers promise that they have the right to sell tickets to the event, that the listing is accurate, that the event is lawful and that they will answer buyers' questions. Organizers must not list events they do not control, resell tickets, collect personal information beyond what the order gives them, or use buyer emails for marketing without the buyer's separate consent. We may unpublish or remove an event and close an organizer account that breaks these rules, and may hold onboarding, listing or payout steps until Stripe's verification is complete.

5. Buyer responsibilities

Tickets are delivered as a link with QR codes. Keep the link private: anyone with a ticket's QR code can use it at the door. Tickets may not be resold above face value. Entry conditions (age, doors time, bag checks) are set by the organizer and venue.

6. What we are not responsible for

We do not guarantee that an event will happen, that it matches its description, or that a venue will admit you; those are the organizer's responsibilities, and your remedies for them are against the organizer, with the refund rights above. To the extent the law allows, our liability for anything arising from the service is limited to the fees we received for the order in question. Nothing here limits rights that consumer law gives you and that cannot be waived.

7. Changes, law and contact

We may update these terms; the date at the top says when. The laws of Ontario and Canada apply. Questions and complaints: [email protected].